Online purchases returned policy : | |
1. | Products to be returned must be purchased from Regius Primoris Online Store only. |
2. |
Products must be returned intact, re-packaged/re-packed in it’s original package/pack together with the receipt/shipping documents, within 14 calendar days of receipt, stating clearly the reason(s) for return. Take a few photographs of the products to be returned, attach the receipt/documents and e-mail to : 该Email地址已收到反垃圾邮件插件保护。要显示它您需要在浏览器中启用JavaScript。 . Products that are already opened, re-sealed, tampered with, partially used, mishandled/abused after receipt, or otherwise rendered unsuitable for re-sale, use or consumption cannot be returned. |
3. |
Products purchased from or through other retailers/distributors can only be returned in accordance with the respective returned/refund policy. |
How to return products : | |
4. |
Return, ship/sent back products, at your own cost and expense to : Regius Primoris Sdn Bhd |
5. |
You may contact a schedule pick up with the Carrier/courier or drop off the package at any of the Carrier’s/courier’s locations. Your may also physically deliver the products to an authorised Regius Primoris Outlet or a Regius Primoris Retail Store (RPRS). To locate a Regius Primoris Outlet or RPRS in your area, please refer to our website : www.regiusprimoris.com |
Refund: | |
6. | Refund will be processed immediately upon receipt and verification of the returned products. Refunds will normally take not more than 30 calendar days, depending on your original payment method. |
Exchange of Products : | |
7. | If you purchased your products from Regius Primoris in Malaysia, you can take it to any RPRS in Malaysia for a product exchange. Products exchanges are also subject to in-store product availability. Please contact our RPRS first to check for in-stock availability of products. |
8. | Products ordered from our Regius Primoris Online Store that were damaged or incorrect upon receipt/arrival, please immediately contact our Customer Service at Toll free : 1-300 838 300. |
All of the above policy(ies) are subject to review, amendment, addition or deletion from time to time. Any changes will be made known online. | |